FAQ

The ARKEN GLOBAL website (arkenoptics.com) is our global brand and product information platform and does not process direct orders. To purchase ARKEN products, please visit one of our authorized dealers. Use our Dealer Locator to find an authorized dealer near you.

You can purchase ARKEN products through our network of authorized dealers worldwide. Use our Dealer Locator to find a dealer in your region.

Check our Dealer Locator to confirm whether a seller is authorized. If the seller isn’t listed, contact ARKEN Global at info@arkenoptics.com.

ARKEN Global does not sell directly to consumers. For purchases, please contact an authorized ARKEN dealer or distributor through our Dealer Locator. For product support, warranty questions, or other inquiries, please email us at info@arkenoptics.com

All ARKEN optics products are backed by a lifetime warranty against manufacturing defects under normal use. Damage caused by misuse, accidents, or unauthorized modification is not covered. Products covered under the warranty will be repaired or replaced in accordance with our warranty policy.

Yes. Valid proof of purchase is required for all warranty claims.

No. The warranty applies only to the original purchaser and cannot be transferred.

After-sales service must be handled exclusively through the original dealer or distributor from whom the product was purchased. Cross-border or cross-regional after-sales requests are not supported. For our optical scopes, ARKEN provides a lifetime warranty against manufacturing defects under normal use, excluding damage caused by misuse, accidents, or unauthorized modification. Valid proof of purchase is required for all warranty claims.

Please contact the dealer or distributor from whom you originally purchased the product before sending anything. They will provide the correct shipping address and instructions for inspection or repair.

Customers are responsible for return shipping costs unless the return is due to a confirmed product defect or shipping error.

If you need to change your shipping address, contact us at info@arkenoptics.com within 24 hours of placing your order. Once an order has shipped, the shipping address cannot be changed.

You can check our Dealer Locator to see whether an authorized ARKEN dealer or distributor is available in your country or region.

Please contact ARKEN Global at info@arkenoptics.com with your company information, market/region, and relevant sales experience. Our team will review your inquiry and advise on the next steps.

If no dealer is listed in your region, please contact ARKEN Global at info@arkenoptics.com. We can help confirm the appropriate sales or distribution contact for your market.

We welcome media review and content collaboration inquiries. Support and product loaner programs may vary by market and region — please reach out to your local ARKEN team or authorized distributor with details about your platform, audience, and proposed collaboration, and we'll do our best to assist.

We're always open to exploring sponsorships and brand ambassador opportunities with individuals and organizations who align with the ARKEN brand. Opportunities and support vary by market and are evaluated on a case-by-case basis — please contact your local ARKEN team with information about yourself or your platform, and we'll follow up if there's a good fit.

Before submitting a repair request, check the product manual and perform basic troubleshooting relevant to the issue. If the issue persists, contact the dealer or distributor you purchased the product from. They will advise whether the product needs to be sent in for inspection or repair.

First, check that the eyepiece diopter and side focus/parallax adjustment are set correctly. Make sure the lenses are clean and the scope is properly mounted. If the image remains unclear, contact the dealer or distributor you purchased the product from for further assistance.

Lost accessories are not covered under warranty. Replacements will need to be purchased separately.

All ARKEN reticles are etched directly into glass. Etched reticles are the modern industry standard today, offering excellent durability and reliability compared with traditional wire reticles.

All rings and mounts are sold separately or available as part of a Combo Package. When selecting rings or mounts, make sure they match your scope tube diameter and the required height for your rifle setup.

Yes — ARKEN scopes are .50 BMG recoil rated. They maintain dependable performance and reliable zero retention through repeated heavy recoil testing.

ARKEN and DNT (Day Night Technologies) are sister brands under the same parent company. ARKEN focuses on traditional glass riflescopes, while DNT Optics specializes in digital night vision, thermal, and multispectral optics (such as the ZULUS and ThermNight series). Both brands share the same commitment to quality, innovation, and customer support, and products from both brands are backed by their respective warranty and service programs.

Individual product spec sheets are available as downloadable PDFs on the corresponding product detail page. For the latest full product catalog, please contact your regional ARKEN representative or authorized dealer.