Warranty Policy

ARKEN Lifetime Warranty Policy

At Arken Optics, we stand behind the quality and durability of our optics. All eligible Arken Optics products are backed by a Lifetime Warranty against defects in materials and workmanship under normal use.

Arken Optics does not directly process consumer warranty or after-sales requests through this website. Warranty and after-sales requests must be handled through the original authorized sales channel where the product was purchased.

Please refer to the information below for details about warranty coverage and to identify the appropriate point of contact.

What Is Covered

Arken Optics products are built to perform. This warranty covers any defects in materials or workmanship that impair proper function under normal use, such as:

  • Optical issues (clarity, zeroing, adjustment)
  • Mechanical failures (housing, turrets, knobs, rings, mounts)

What Is Not Covered

This warranty does not cover:

  • Loss, theft, or deliberate damage
  • Cosmetic damage that does not affect functionality
  • Damage caused by misuse, abuse, negligence, or improper handling
  • Unauthorized disassembly, modification, or repairs

Warranty Eligibility

  • The warranty applies only to the original purchaser and is not transferable.
  • Proof of purchase is required for all warranty claims.
  • Products must be purchased through an authorized Arken Optics dealer, distributor, or authorized sales channel.
  • Warranty coverage is valid in the country or region where the product was originally purchased through an authorized Arken Optics dealer or distributor.

If you are unsure whether your seller is an authorized Arken Optics dealer or distributor, please contact Arken Optics for assistance. You can also check our Dealer Locator to find authorized Arken Optics dealers and distributors in your country or region.

How to Request Warranty Service

For warranty service, please first contact the authorized dealer or distributor from whom you originally purchased the product.

The original dealer or distributor will guide you through the applicable inspection, repair, replacement, or after-sales process according to the procedures for your market.

Please do not ship your product for inspection or repair before receiving instructions from your original dealer, distributor, or authorized service channel.

Regional and Cross-Border Service

To ensure the appropriate service process, warranty and after-sales requests must be handled through the original authorized dealer or distributor from whom the product was purchased.

Cross-border or cross-regional warranty and after-sales requests are not supported.

Your original dealer or distributor is best positioned to provide the correct service instructions, shipping arrangements, and applicable procedures for your market.

For return and refund requests, please refer to our Return & Refund Policy.

Contact Us

If you need assistance identifying the appropriate authorized Arken Optics dealer or distributor, please contact us:

Email: info@arkenoptics.com

*This email is intended only to assist with identifying the appropriate authorized dealer or distributor and does not accept or process return, refund, warranty, or after-sales requests.