ARKEN Return & Refund Policy
Arken Optics does not directly process consumer returns or refunds through this website. Return, refund, and after-sales requests must be handled through the original authorized sales channel where the product was purchased.
Please refer to the information below to identify the appropriate point of contact.
Purchases from Arken Optics USA
Products purchased directly from the Arken Optics USA online store are subject to the applicable return and refund policy of Arken Optics USA.
For return or refund requests related to purchases made through the Arken Optics USA online store, please follow the instructions provided by Arken Optics USA.
For more information, please visit the Arken Optics USA Return & Refund Policy.
Purchases from Authorized Dealers or Distributors
For products purchased through an authorized Arken Optics dealer, distributor, retailer, or other authorized sales channel, all return and refund requests must be directed to the original point of purchase. Cross-border or cross-regional return and after-sales requests are not supported.
Return eligibility, applicable conditions, and refund procedures are determined by the original seller.
Please contact the dealer, distributor, or retailer from whom the product was originally purchased before returning any item.
Authorized Dealers and Distributors
If you are unsure whether a seller is an authorized Arken Optics dealer or distributor, please check our Dealer Locator to find authorized Arken Optics dealers and distributors in your country or region.
Products purchased through unauthorized sellers may not be eligible for warranty coverage or authorized after-sales support.
Contact Us
If you need assistance identifying the appropriate authorized Arken Optics dealer or distributor, please contact us:
Email: info@arkenoptics.com
*This email is intended only to assist with identifying the appropriate authorized dealer or distributor and does not accept or process return, refund, warranty, or after-sales requests.